General Privacy Policy

Last updated: March 5, 2024

How We Collect and Use Your Information

When you visit our website, with your consent, we may collect certain information automatically, including your IP address, browser type, operating system, and browsing behavior. This is done through the use of cookies and similar technologies, ensuring we respect your privacy preferences. Additionally, when you make a purchase or attempt to purchase through our website, we collect certain information, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

In addition to the specific uses set out below, we may use the information we collect about you (with your consent where required) to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Information We Collect Directly from You

Information that you voluntarily submit to us through our Services is essential for us to provide you with our offerings. This may include:

  • Basic contact details: Your name, address, phone number, and email for communication and transaction purposes.
  • Order information: Details necessary for order processing and delivery, including payment verification.
  • Newsletter/discount information: Your birth month and day to offer personalized discounts and celebrate with you.
  • Account information: Username, password, and security questions to secure and personalize your account experience.
  • Shopping information: Preferences, cart items, and wishlist selections to enhance your shopping experience.
  • Customer support information: Details you provide during interactions with our support team to address your inquiries or concerns effectively.

While providing this information is optional, it may be necessary for accessing certain features of our Services. We adhere to the principle of data minimization, ensuring only necessary information is collected for the purposes explained. You maintain control over your personal information, with rights to access, update, or request deletion, demonstrating our commitment to your privacy and compliance with applicable laws.

Information We Collect Through Cookies

With your consent, we automatically collect certain information about your interaction with the Services ("Usage Data"). This is done through cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details such as how you access and use our Site and your account, device information, browser specifics, network connection details, IP address, and interactions with the Services.

For detailed information on the Cookies utilized by our store's platform, Shopify, visit https://www.shopify.com/legal/cookies. We and authorized third parties may use Cookies to tailor services, products, and advertising both on our Site and elsewhere, contingent upon your consent.

You can manage Cookies through your browser settings, opting to remove or reject them. Please be aware, though, that doing so could affect the Services' functionality, limiting access to certain features. Your privacy choices are respected, and we aim to provide clear information on managing cookies effectively.

Information We Obtain from Third Parties

We may receive information about you from third parties, including service providers who collect information on our behalf, with your consent where required:

  • Service providers, like Shopify, support our Site and Services functionality.
  • Payment processors handle transaction details to fulfill orders and provide services, in line with our contractual obligations to you.
  • Tracking technologies used by us or our third-party partners, including cookies and similar tools, collect information to enhance your experience and tailor advertising, based on your consent.

This Privacy Policy governs any third-party information we receive. We are not responsible for the accuracy of information from third parties nor their privacy practices. For more, see the Third Party Websites and Links section.

How We Use Your Information

  • Providing Products and Services. Your personal information supports service delivery, including payment processing, order fulfillment, account management, shipping, returns, and exchanges.
  • Marketing and Advertising. With your consent, we use personal information for marketing, including email, text, and mail communications, and to tailor advertising on our Site and elsewhere.
  • Security and Fraud Prevention. Personal information aids in detecting and addressing potential fraud or illegal activities. Keep your account details secure and contact us if you suspect unauthorized access.
  • Communicating with You. We utilize personal information for customer support and service improvement, ensuring responsiveness and maintaining our business relationship.
  • Compliance with Laws. We process personal information as necessary to comply with relevant laws and regulations.

How We Disclose Personal Information

We respect your privacy and are committed to transparently disclosing your personal information to third parties only under specific circumstances and in compliance with this Privacy Policy:

  • With vendors or service providers who assist us in our operations (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping) based on our legitimate business interests and your consent where required.
  • With business and marketing partners, including Shopify, for service provision and targeted advertising, only when you have provided consent. These partners will handle your information in accordance with their privacy notices, and we ensure transparency regarding their practices.
  • Upon your direct request or consent, for purposes such as product shipment or when you engage with social media widgets or login integrations provided on our Services.
  • Within our corporate group or with our affiliates, aligning with our legitimate interests in conducting and expanding our business operations efficiently.
  • In connection with significant business transactions like mergers or during bankruptcy proceedings, to fulfill legal obligations, respond to legal inquiries, enforce our terms of service, and protect the rights and safety of our Services, ourselves, our users, and the public.

Your sensitive personal information will not be used or disclosed by us to infer characteristics about you. We are dedicated to handling all personal information with the highest degree of care and in accordance with your rights and our regulatory obligations.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.

We do not control who will have access to the information you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Data Retention

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, satisfy any accounting or reporting requirements, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send us may need to be more secure while in transit. We recommend only using secure channels to communicate sensitive or confidential information to us.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below concerning your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some instances, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to how we use and share your information.
  • Right to Delete. You may have a right to request that we delete the personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct the inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
  • Right to Limit and Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services, such as Shopify Audiences, to help personalize the advertising you see on third-party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your country, including the United States. Staff, third-party service providers, and partners in these countries also process your personal information.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Links to other privacy policy pages

  • Global Privacy Policy - For all users of this site.
  • General Privacy Policy - For anyone not covered by one of the below privacy policies.
  • APPI Privacy Policy - Governing personal information protection within Japan under the Asia Pacific Privacy Initiative / Act on the Protection of Personal Information.
  • CCPA Privacy Policy - Enhancing privacy rights and consumer protection for residents of California, United States, under the California Consumer Privacy Act.
  • GDPR Privacy Policy - Addressing data protection and privacy within the European Union and the European Economic Area under the General Data Protection Regulation.
  • LGPD Privacy Policy - Brazil's General Data Protection Law, regulating personal data processing of individuals in Brazil.
  • PIPEDA Privacy Policy - The Personal Information Protection and Electronic Documents Act, governing data privacy and giving rights to individuals in Canada.

Contact Information

Should you have any questions about our privacy policies or practices, or if you would like to exercise any of the rights available to you, you can contact us:

Enchanted Enigma

7901 4th St N, Suite #19367
St. Petersberg, FL 33702, USA